John Jose Pintor | Technical Operations Specialist

John Jose Pintor

Technical Operations Specialist · Automation & Business Systems

Bacolod City, Philippines · UTC+8

Available for remote work

Over a decade in operations has taught me that the right system, designed once, can replace a month of manual work. Working across VoIP infrastructure, healthcare logistics, and SaaS environments, I've delivered 60–90% efficiency gains not by adding more tools, but by cutting through process clutter with automation (Python, PowerShell, Google Apps Script) and deliberate workflow design. I'm drawn to the problems that feel unsolvable until someone actually maps them out.

Currently open to full-time remote roles — or part-time/contract engagements — in IT operations, business systems administration, or workflow/AI automation, ideally with teams in Australia or the US.

Download Resume (PDF)

Experience

Circularity Operations Specialist · Logitech (via XtendOps) 2025 – Present

Managed pricing operations across eBay and DTC website, maintaining competitive positioning to prevent channel conflicts and support revenue growth.
Developed interactive Google Sheets dashboards providing real-time B2C sales performance visibility; delivered data-driven insights contributing to a 60% increase in sales.
Built an 11-module Google Apps Script automation suite covering daily inventory ingestion, quarter-over-quarter sales velocity tracking, and a tiered restock alert system that uses AI-generated insights to flag urgent SKUs, auto-create Asana tasks, and send automated email reports.
Engineered a rules-based SKU replenishment decision engine (Google Apps Script) classifying every product against an 8-condition decision tree (dead stock, stockout, reorder, overstock, aging hold) using on-hand inventory, sales velocity, and aging data to catch edge cases a simple reorder formula misses.
Built WarrantySS, a production self-service warranty lookup and order-tracking platform on Wix Studio + Velo (JavaScript) with custom TOTP authentication, member login, and Google Drive shipment data sync, reducing manual warranty and order lookups by 80%.
Led a 4-option technical evaluation (custom web app vs. no-code platform vs. Google Sheets/Apps Script vs. BI tool) to recommend the right CX tooling investment for the team, weighing maintenance burden, concurrency limits, and total cost of ownership.
Architected and shipped a full-stack internal engagement platform (Google Apps Script + web app) for 40+ company participants, including live data sync from an external API, real-time leaderboard, automated backup/recovery, and an access-audit system to surface permission issues before they became support tickets.

RTS Specialist · Graymatter Networks Jul 2025 – Oct 2025

Supported enterprise FreePBX environments for business communication systems.
Monitored production infrastructure using Zabbix and remote management tools.
Troubleshot Linux and VoIP-related issues for business clients.
Automated repetitive administrative tasks using PHP and Batch scripting.
Assisted with systems administration including virtualization and server maintenance.

Back Office Executive · 10X Health System 2022 – 2025

Managed healthcare logistics, inventory tracking, and patient support operations.
Administered Zendesk workflows using automations, triggers, and macros.
Developed Python and Google Apps Script integrations for data synchronization.
Implemented AI-assisted customer support workflows using Siena AI.
Supported Shopify administration for products, inventory, and orders.
Managed practice operations using DrChrono and AtlasMD with regulatory compliance.

IT Administrator · Transcom Asia 2020 – 2022

Administered Microsoft 365 services, user accounts, groups, and permissions.
Provided technical support for hardware, software, and network infrastructure.
Automated operational workflows using PowerShell and Google Sheets.
Supported network infrastructure and endpoint deployment using Clonezilla.
Collaborated with cybersecurity teams on infrastructure security.

Lead Generation Specialist · VAStaffer 2019 – 2020

Conducted lead generation and prospect research for business development.
Managed WordPress content updates and website maintenance.
Provided executive support including calendar coordination and communications.
Collaborated with clients on workflow efficiency improvements.

System Support Engineer · FGC+ 2015 – 2019

Supported enterprise IT infrastructure including servers, desktops, and network devices.
Administered Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive).
Managed Linux servers hosting applications like osTicket.
Implemented security controls (MFA, VPN, firewalls, intrusion detection).
Maintained secure backup and data retention solutions using NAS.

Tools & Systems

Systems & Infrastructure

FreePBX

Proxmox

Linux (CentOS / Ubuntu) Windows Server Microsoft 365 Exchange Active Directory Intune Clonezilla Google Workspace Tableau Power BI

WordPress Zabbix Admiral RMM

Zendesk

Asana Siena AI Cisco Networking DNS ServiceNow Jira Service Desk

Automation & Development

Python PowerShell

PHP

Bash

n8n REST API Integrations Workflow Automation Agentic AI Multi-Agent Orchestration Google Apps Script

Security

MFA DLP Firewall Management Intrusion Detection Conditional Access Endpoint Hardening Custom TOTP / 2FA Security Headers & CSP Role-Based Access Control Vulnerability Scanning GDPR / OWASP / NIST / CIS Secrets Management pfSense Fortinet VPN

Education

Bachelor of Information Technology · University of Iloilo 2015

Certifications

Microsoft Azure Fundamentals (AZ-900) In Progress

n8n Automation In Progress

Remote Work Readiness

Flexible working hours to align with AEST/AEDT business hours.
Stable high-speed fibre with backup redundancy.
Equipped with both Windows and macOS systems for cross-platform flexibility.
10+ years of remote work experience supporting US-based clients.
Proficient with Teams, Slack, Zoom, Jira, and Confluence.

Experience

Tools & Systems

Systems & Infrastructure

Automation & Development

Security

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